There is no cancellation option for the customer using online payment, as the Customer is only making payment as an Advance for the purchase of gold jewellery at the future date.
In case of duplicate payment, double debits, broken transaction, the customer can approach Khazana Jewellery support team by mail to appsupport@khazanajewellery.com for any sort of clarification and / or refund with proof of the transaction reference / bank statement. Upon submission of proof of transaction and after verification, refund shall be initiated in the following manner.
a) If we have received the payment through Credit / Debit Card, then refund shall be made to the respective card account. The bank / payment aggregator will send back to the issuing bank [user’s card banker] in batches for processing, which should approximately take 10-15 working days, depending on issuing banks policies.
b) Payment made using any other form will be refunded by NEFT transfer within 15 days from the date of receipt of such request from the customer. All refunds shall be processed subject to verification of customer identity, bank statement and proof of documents.
Under no other circumstance the payment made by the customer will be refunded. The customer has to make the purchase of jewellery.
By submitting a payment through the online-payments site you are agreeing to the terms and conditions of the Company.